Contact

Anything about your key goes to the Telegram bot: setup, a lost key, a question about your plaque. Legal matters, press and partnership enquiries go by email to [email protected], and an email answer can take up to one working day.

Writing to the bot

There is no ticket queue and nothing to log in to. The bot that cut your key is where support sits. In the daytime a person usually answers within the hour. Say which device and client app you use, which location you tried and what you were connected through: BT, Sky, Virgin Media, EE, or university or hotel Wi-Fi. A screenshot of the error saves a round of questions.