Contact

Support and keys live in the same Telegram bot. There is no ticket system and nothing to log in to. Write what went wrong and a person replies, usually within the hour during the day.

Where to write

• Telegram: the bot behind every button on this site, for setup help, a lost key or a question about terms
• Email: [email protected] for legal, press and partnership requests
• Email replies take up to one working day

What to include

Tell us the device, the client app, the location you tried and the network you are on: BT, Sky, Virgin Media, EE, a university network or a hotel. A screenshot of the error saves a round of questions. Do not send the key by email, and never share a Telegram login code. We will not ask for one.